Terms and conditions


9.1 Where Clients are “consumers” (ie a natural person acting for purposes other than business, trade, craft or professional activity), Customers are entitled, under and for the purposes of Art. 64 of Legislative Decree no. 206/2005, to withdraw from the Purchase Agreement within 10 days from the date of receipt of the Products.

The right of withdrawal is exercised by sending, within the aforesaid terms, a written notice to the head office of Kiuney Srl by registered letter with acknowledgment of receipt. The communication may also be sent by telegram, telex, e-mail and fax within the same deadline, provided that it is confirmed by registered letter with acknowledgment of receipt within the forty-eight hour period. The registered letter is to be sent in good time if it is delivered to the accepting post office within the deadlines provided by Legislative Decree no. 206/2005. The notice of receipt is, however, not a necessary condition to prove the exercise of the right of withdrawal.

9.2 The written notice referred to in the preceding paragraph shall contain:

(I) the manifestation of the will to make use of the right of withdrawal;
(II) the indication of the Order that gave rise to the Business Agreement from which they intend to withdraw.

9.3 In the event of the Customer exercising the right of withdrawal referred to in this art. 9 .:

(I) the Clients undertake to return the Products within 10 working days from the date of the notice of withdrawal referred to in art. 9.1;(II) all costs associated with the refund of the Products are entirely borne by Customers;
(III) Kiuney Srl undertakes to reimburse the Price as soon as possible, and in any case within 30 days from the date of receipt of the notice of withdrawal referred to in art. 9.1 provided that:
– the Products have been returned and are intact;
– the original packaging and packaging of the Products is also returned and the same is intact;
– any accessories, instruction manuals and contents contained in the shipped package are returned, and they are intact;
– the Products have not been used;
(IV) Kiuney Srl will notify Customers of how to redeem the Price and may, for this purpose, request their Bank Accounts (IBAN and C / C Entity).

9.4 If Clients exercise their right of withdrawal in a manner that does not comply with the terms and conditions set forth in this Article 9, Customers are not entitled to the Redemption of the Price.

9.5 As an alternative to the redemption request, “Customers” (as defined in Article 9.1) may opt for a “product change” or request a “Buying Buyer” of the return value. If the Customer chooses the “Buono acquisto” he will have to use it within 6 months of the issue.